FREQUENTLY ASKED QUESTIONS

MÉNEZ works mainly to order and in small production runs. When you place a pre-order, your piece enters production and is made within the estimate shown on its product page.

Orders are shipped progressively, in purchase order, as soon as each piece is finished. Preparation time is 1 to 4 weeks. Pieces are shipped in order of purchase as soon as they are finished; the first pieces may be dispatched in the first week.

Your piece enters the production run that is currently open. The preparation estimate shown at checkout applies only to your order and will not change afterwards.

Our current production run is full, but you can still reserve your piece for the next one. Preparation time is up to 4 weeks. Your order will include a surprise MÉNEZ gift reserved for this production run.

The design belongs to the MÉNEZ universe but is not available to purchase yet. It does not mean that it is sold out.

If your piece is already finished, order preparation and dispatch normally take approximately 1–3 business days. Transit time depends on the destination.

We currently ship to mainland Spain and the Balearic Islands. Standard shipping for bags is included.

Shipping to the Canary Islands, Ceuta, Melilla and other countries is not currently available. We will open new destinations only after we can guarantee the correct tax, customs and transport arrangements.

When your piece is ready to leave, you will receive a shipping confirmation with the available tracking information.

Yes, provided it has not yet been shipped. Email info@menezstudio.com with your order number and we will arrange the cancellation and refund.

When the statutory right of withdrawal applies, you have 14 calendar days from receipt. If you simply change your mind, return shipping to MÉNEZ is your responsibility. We provide the return address as part of the return procedure.

Yes, subject to availability. Please contact us first with your order number so we can explain the correct process and any price difference.

Contact us as soon as possible at info@menezstudio.com and include your order number and photographs. We will review the case and cover the appropriate solution where the product is defective or incorrect.

Each product page explains the materials used for that design and colour. Natural leather can show small variations in grain and tone that make every piece unique.

Store it in its protective bag, away from direct sunlight, heat and humidity. Avoid prolonged contact with water, oils, perfume and abrasive surfaces. Use only products suitable for the leather indicated on the product page.

Yes. The legal guarantee applies under current consumer law. Normal wear, misuse and damage caused by unsuitable care are not manufacturing defects.

The secure methods available for your device and country are shown during checkout, including cards and compatible express wallets.

Payment is taken when the order is placed so that the piece can be reserved and production can begin.