Shipping policy

At MÉNEZ, we work mainly on a made-to-order basis and in small production runs. Bags are made and dispatched progressively, in order of purchase, as each piece is completed.

Preparation and transit are separate time frames

The total time until you receive your order includes preparation of the piece and transit to its destination. The applicable delivery time must be stated before the purchase is completed.

The following preparation times currently apply:

  • PRE-ORDER · CURRENT PRODUCTION: preparation in approximately 4 weeks from purchase.
  • PRE-ORDER · NEXT PRODUCTION: preparation in approximately 4 weeks from purchase.
  • IMMEDIATE DELIVERY: preparation and dispatch in approximately 1–3 business days when the piece is already finished.

The four weeks are a preparation estimate, not an exact dispatch date. If the piece is ready sooner, we send it sooner. We do not wait for the entire production run to be completed before dispatching orders.

If the current production run is full, we will accept reservations for the next run only while production capacity reasonably allows us to maintain the stated estimate. Orders from that next production run will include the MÉNEZ surprise gift announced for it.

Changes to time frames and delays

Time frames may be updated for new purchases, or sales may be temporarily closed before new orders are accepted. The time stated for a purchase already made does not change because of a later website update.

If we are unable to meet the agreed time, we will notify you. You may cancel for a full refund or expressly accept a new date, without prejudice to your statutory rights. You may also cancel a pre-order before it has been dispatched, in accordance with the Refund Policy.

Destinations and shipping charges

At launch, we ship to mainland Spain and the Balearic Islands. Availability is validated using the address entered at checkout.

  • Mainland Spain and the Balearic Islands: standard shipping for bags is included.
  • Canary Islands, Ceuta and Melilla: temporarily unavailable while we confirm transport, tax arrangements, formalities and applicable handling charges.
  • Other European Union countries: temporarily unavailable until the insured rate and corresponding tax configuration are confirmed.
  • Rest of the world: currently unavailable.

Transit time depends on the destination and service. Check the delivery information available before confirming your order. If no time is shown for your destination, contact us to confirm it before purchasing.

Tracking and address

When your piece is ready to leave, you will receive dispatch confirmation and the available tracking information.

Check the address and contact details before confirming. If you notice an error, tell us as soon as possible. If a new shipment is required because the customer provided incorrect information or a delivery was not attended, we will review the circumstances and communicate any applicable cost in advance. This does not limit the consumer's statutory rights.

Transport incidents

If you notice damage, please contact us preferably within 48 hours of receipt and send photographs of the piece, the outer packaging, the label and the damage. Early notification helps us manage the matter with the carrier, but does not limit your statutory rights or guarantee.

If the order does not arrive within the agreed time, contact us with the order number. MÉNEZ will manage the incident with the carrier.

Risk passes when you, or a third party designated by you other than the carrier, physically receive the shipment, except in the circumstances provided by law where transport is arranged independently by the consumer.

Contact

info@menezstudio.com · Telephone: +34 647 468 889 · WhatsApp.

Include your order number in enquiries relating to a purchase. To return a piece, follow the Refund Policy; the operational return address will be provided during that procedure.